Your #1 Factory-Direct Source for School & Office Furniture
Resources
Warranty Information
DADA stands behind the quality of our products. Learn about our comprehensive warranty coverage and how we protect your investment.
Up to 10 Years
Coverage on steel frames
Fast Response
Claims reviewed in 2-3 days
Transferable
Warranty follows the product
Warranty Coverage by Component
| Component | Warranty Period | Coverage Includes |
|---|---|---|
| Steel Frames | 10 Years | Structural defects, welds, finish |
| Desktop Surfaces | 5 Years | Delamination, warping, surface defects |
| Plastic Components | 5 Years | Cracking, breaking under normal use |
| Moving Parts | 3 Years | Casters, glides, adjustment mechanisms |
| Upholstery | 2 Years | Seam failure, fabric defects |
| Electronics | 1 Year | Power outlets, USB ports, lighting |
What's Covered
- Manufacturing defects in materials
- Structural failures under normal use
- Finish defects (peeling, flaking)
- Weld failures on metal frames
- Delamination of surfaces
- Mechanical failures of moving parts
What's Not Covered
- Normal wear and tear
- Damage from misuse or abuse
- Unauthorized modifications
- Damage from improper cleaning
- Acts of nature or accidents
- Commercial use of residential products
- Cosmetic damage (scratches, dents)
- Fading from sun exposure
How to File a Warranty Claim
Gather Information
Collect your order number, purchase date, and product details. Take clear photos of the defect or issue.
Contact Support
Reach out to our warranty team via email or phone. Provide all relevant information and photos.
Claim Review
Our team will review your claim within 2-3 business days and contact you with next steps.
Resolution
Approved claims will be resolved through repair, replacement, or credit based on the situation.
Frequently Asked Questions
How do I file a warranty claim?
Contact our support team with your order number, photos of the issue, and a description of the problem. We'll review your claim within 2-3 business days.
Is the warranty transferable?
Yes, our warranty transfers to subsequent owners of the furniture within the original warranty period.
What if my product is discontinued?
We'll provide a comparable replacement product or credit toward a current model of equal or greater value.
Do I need to keep my receipt?
Yes, proof of purchase is required for all warranty claims. We recommend keeping digital copies of your invoices.
Who pays for shipping on warranty claims?
DADA covers shipping costs for valid warranty claims. For claims outside warranty, customer is responsible for shipping.
Need Warranty Support?
Our dedicated support team is here to help with any warranty questions or claims.